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Returns
Although we strive to ensure only quality products are shipped to our valued customers, sometimes problems can occur with our parts. Customer returns (RMA) are processed jointly by our account executives and customer service leaders. Customers following all return guidelines can expect a quick resolution once an RMA has been approved by customer service and items have been validated by a member of the Dedicate receiving team. Parts are counted, checked for damage (visual inspection) and photos taken. Post-ship photos are compared to initial receipt photos to ensure parts returned are same parts that were initially shipped. Upon validation by the receiving team, the return process is then completed by the accounting department.

RMA Procedure
To initiate the RMA process:
  • Contact your assigned account executive via telephone or email within warranty period of receipt of parts and advise them that you need to return parts due to verifiable quality issues. Your AE will help determine if the parts are under warranty, and may ask you to provide test reports, photos, or other documentation.
  • Please email a copy of your invoice and document that all needed in shipment. A member of the customer service team will assess the information and give the final authorization to return merchandise.
  • Parts are inspected and / or tested by Dedicate upon receipt. If parts are found to be in working condition, they may be returned at the customer's expense.
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